Changes in information technology (IT) can be split into two broad categories. Moves, additions and changes (MAC) are day-to-day IT activities which involve adding and removing end-user personnel, changing end-user locations such as when an employee moves to a different cubicle and upgrades services. Build outs, consolidations and acquisitions (BOCA) are large-scale projects which can be very disruptive and require careful planning and implementation to maintain operations. Key considerations are the complexity and risks such data center transformations bring with them and establishing a process that ensures success.
The Stability stage of the journey encompasses various tasks and activities focused on the IT infrastructure and operations in coordination with existing objectives and policies to maintain or reestablish:
- Reliability of the IT infrastructure and application platforms
- Availabililty of the IT services provided to the business
- Performance for the money
- An environment that is less complex yet functional for delivering essential IT services to the business.
Our goal is to ensure that technology is delivered right. This involves more than technical design and engineering build, but must also include processes and governance to be successful. As the first stage, Stability is given priority and enables advancement to the other stages of the journey.
Stabilization is not a trivial part of the SAID™ process. It is a key to establishing a reliable IT infrastructure and creating a productive and efficient IT environment.